Privacy Policy 

Panelshack is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information that we collect and what we do with that information. 

This policy will detail the following: 

What personal data we collect

How we collect this data

How do we use your personal data


How long we keep it

What are your rights

What personal data we collect?

Panelshack collect the following types of personal and non personal data from our customers. Personal data means any information relating to you which allows us to identify you, i.e your name, contact details, payment information and purchase details. Non personal data means browser types and cookies.

How we collect this data?

Panelshack collects data through various sources during its day to day activities.

Online sales: we will always gather personal details at the checkout stage of an online sale. This is to allow us to process your order and dispatch it efficiently to you. 

Cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. 

How to manage cookies: We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you vist for detailed guidance.

Cookies set by third party websites: We sometimes embed video content from websites such as you Youtube. As a result, when you visit a page with content embedded from, for example, Youtube, you may be presented with cookies from these websites. You should check the relevant third party website for more information about these.

How do we use your personal data?

We use your personal data to provide goods and services to you and help us provide you with the best possible customer shopping experience. We will use the information you give us to efficiently deliver the products/services you requested. We never provide your information to any third party partners for marketing or promotional purposes. We will never sell your information to third parties.


We are committed to keeping your personal information safe. We've got appropriate physical, technical, and administrative measures in place to protect your information against accidental or unauthorised destruction, loss, access or alteration.

How long do we keep it?

We will keep your personal data as long as is required to fulfil our obligations, under irish law, we are required to keep transaction details for a further 6 years. After this period, your personal data will be deleted.

Your data protection rights.

Under GDPR you have the right to:

  • Obtain details about how your data is processed by Panelshack.
  • Obtain details of personal data held by Panelshack.
  • Have any incorrect or incomplete data corrected.
  • Have your data erased where, for example, you deem Panelshack has no legitimate reason for retaining your data.
  • Obtain your data and have that data transmitted to another organisation.
  • Object to the processing of your data in certain circumstances.

Sharing your data 

Your personal data will never be sold to any third party for marketing purposes. Panelshack work with trusted service providers to run our business such as IT support providers. We have ensured that any third party service provider that may have access to your personal information is GDPR compliant.

Data protection officer

Panelshack have appointed a data protection officer to oversee compliance with this policy. You have the right to make a complaint at any time and this will be handled by the appointed data protection officer. You also have the right to make a complaint to the Irish Data Protection Commisioner.

Changes to the policy

This policy may be changed from time to time and those changes will be posted here.